Conditions of sale

PRICES

All our products include VAT. Payments are charged in the Euro, regardless of the country in which the purchase is made.

YOUR ORDER

If you have any questions about how to process your order, please refer to the “How to Buy” section and complete your purchase in three easy steps. The first step is to register as a customer. Once you have provided your information, and in order to offer you better service, your account will be created and you will no longer need to provide it for future orders. If you wish to modify any of this information, you can do so in the “Your Account” section.

PAYMENT METHODS

You can choose from the following payment methods:

Credit card (VISA, VISA ELECTRON, 4B, AMERICAN EXPRESS, MASTERCARD)
Bank transfer

We guarantee security and confidentiality with any payment method you choose.

When paying by credit card, the system is similar to that used at an ATM or in a physical store: your details are transmitted directly to your bank, which is responsible for accepting or rejecting the payment. At no time can delimet.com obtain or retain this information.

If you choose to pay by bank transfer, we will send you an email with your order details and the account to which the transfer should be made. Once we receive proof of payment, we will ship the order.

EXCHANGES AND RETURNS

All products purchased at www.delimet.com have a return period of 7 business days from receipt of the order. To return a product, it must be sent in its original packaging and in perfect condition. However, the return shipping costs will be borne by the customer. Once we receive the returned product and verify its correct condition, we will refund the amount of the product using the same payment method used for the purchase. For more information, please contact info@delimet.com.

If you receive a product damaged in transit, you must notify us within 24 hours of receipt. Therefore, we recommend checking the condition of your purchase upon delivery. We will exchange the product as soon as possible, completely free of charge, including shipping costs, which will be covered by Delimet.

If you receive a defective product, the repair or replacement of the product will be free of charge, including shipping costs. Products modified, repaired, integrated, or added by the customer or any unauthorized person are excluded from the warranty.

SHIPPING COSTS
Spain: €9.00
Barcelona Province: €6.00
Europe: €45.00

Free shipping for orders of €75 or more.